Refund Policy

Returns
Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a refund or exchange the item received must have major flaws or non-repairable. You must also provide a video opening the parcel showing that the flaw was already there when the parcel was opened. Items offered are branded overruns so minor flaws may be expected hence the low price offered.

Your item must also be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 7 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. We don't accept refunds due to change of mind.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@samanthasclosetph.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they have major flaws and non-repairable . If you need to exchange it for the same item, send us an email at sales@samanthasclosetph.com and send your item to: 

Necito Genota

Blk 21 Lot 29 Phase 2 Sunflower St Garden Villas 3 Brgy Malusak Sta Rosa Laguna

09064254633

Shipping
To return your product, you should mail your product to: 

Necito Genota

Blk 21 Lot 29 Phase 2 Sunflower St Garden Villas 3 Brgy Malusak Sta Rosa Laguna

09064254633

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over Php 1,000, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.